Sales Engineer

PHIX is looking for a Sales Engineer to bring our packaging and assembly services to the market.

Company profile

PHIX is a packaging foundry for photonic ICs (PICs) and we aim to become world leader in packaging and assembly of Photonic Integrated Circuits (PICs). We supply customized PIC based components and modules to OEM customers and system integrators in scalable production volumes.

We believe that early involvement is critical to come to the best results and therefore PHIX is also offering engineering support in the product design phase to ensure the manufacturability of the PIC based modules. PHIX is a scale-up company that started operations in 2018.

Job description

As a Sales Engineer you are responsible for understanding on a technical level what the customer has in mind. You find a solution, determine the amount of effort on the part of PHIX, and translate this to a customer quote. In order to do this successfully, you need to understand the competences of PHIX well and guide the customer to qualitative and cost-efficient solutions. Deep technical knowledge of integrated photonics is required in order to be able to convert the requirements to an actionable offering.

The key activities of a Sales Engineer

• Dialogue with customer get a full understanding of their technical needs
• Guide customers to a solution with knowledge of PHIX’s processes and competences
• Translate customer needs into a photonics packaging solution
• Provide the calculation of material and hours for quotation
• Team up with the Sales Manager for full understanding of opportunity
• Meeting with customers either online or in-person
• Providing pre-sales and post-sales support, developing long-term relationships with clients through managing and interpreting their requirements
• Making technical presentations
• Pre and Post calculations
• Translating customer demands to input for our technical roadmap
• Aligning with all internal disciplines so that customer expectations are met, but preferably exceeded, enabling great customer satisfaction and retention

The ideal candidate

• Has a relevant BSc. or MSc. engineering degree, with specialization in photonics
• Minimum of 3 years of professional experience in a relevant environment
• Has a technical and commercial drive, is proactive and works accurately, growing the revenue of our offering
• Has strong communication and writing skills
• Is able to bridge the gap between (potential) customers working in various disciplines and our packaging and assembly offerings
• Is able to thrive in a fast-paced environment
• Provides creative solutions for customers dealing with complex questions
• Is a team player but also able to work independently, adapt quickly, and maintain a positive attitude
• Is willing to travel
• Has experience in CRM usage, preferably Microsoft Dynamics
• Understands the importance of a flawless customer journey and monitors the customer satisfaction
• Can provide trainings and technical seminars for different audiences

Languages

• Fluency in English
• Dutch or willing to learn to speak Dutch

What we offer you

• A position of 32-40 hours per week
• An opportunity to make a significant impact on the growth of PHIX and to develop your soft- and technical skills
• Being part of a young, dynamic and enthusiastic international team